FAQ

Yes, please make an appointment online or call us on 01323 646468.

No, we only sell wedding gowns supplied to us by our designers.

No, we only sell wedding gowns supplied to us by our designers.

Our main viewing area can accommodate up to 5 people. Our smaller viewing area seats 2 people. However, we recommend bringing along the person who’s opinion you most value. We find bringing too many guests can be overwhelming with many conflicting opinions especially on your first visit with us.

The gowns are not made to measure. Although, we do order gowns by our supplier’s recommended dress size from your own individual measurements.

We have a wide range of sizes within the shop for you to try, ranging from sizes 8- 28. Most of our designers sizes range from a UK 6 to a UK 30, with only the odd few gowns not available in sizes 24-30.

We take cash, credit and debit cards, BACS payments and direct debits.

Full price gowns:
We ask for 50% of the price of the gown when ordering and the remaining 50% will be due when your gown arrives. If you wish you can also pay in full when ordering.

Alternatively you can pay a 20% deposit and then set up a monthly direct debit payment plan, where you can pay up to 10 equal instalments from the order date. This is interest free however, we do charge a small admin fee.

Sale gowns:
We ask for the full payment on sale gowns, however if needed, we can come to an alternative arrangement.

No, but we are happy to take telephone orders for stock sample gowns and send it to you. If it is not suitable you are able to return within 7 days for a full refund. Courier charges will apply.

On average gowns usually take between 3-5 months to arrive. Occasionally these times may differ. We advise a six month ordering time to allow time for alterations.

As soon as your gown arrives we will contact you to let you know. We ask that you come in within 7 days to try on your gown and pay any outstanding balance.

We will store and insure your gown up to your wedding date free of charge for full price gowns (fee applies to discounted gowns).

Usually your gown will need some sort of alterations to ensure a perfect fit for your body.

We can book you an appointment with an independent seamstress in our shop. You will deal directly with the seamstress after your first fitting, and all payments will be made directly to her.

Please note that the cost of your alterations will vary depending on the gown and the alterations needed. This is something you can discuss on your first consultation with the seamstress.

We offer a free steaming service to our brides who purchase a full price wedding gown. If you purchased a sale gown or purchased elsewhere and wish to have it steamed there will be a charge of £20.00 – £50.00 depending on the size of your gown.

No, we do not clean any wedding gowns.