Frequently Asked Questions
We’ve put together a list of questions we often get asked. If the answer to your question isn’t here, please do not hesitate to get in touch today.
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Do I need an appointment to try on wedding gowns?You do need to make an appointment if you wish to try on. However if you just wish to browse, no appointment is necessary.
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How many guests can I bring to my appointment?We ask that you limit the number of guests you bring to your appointments to two. If you wish to bring more than two guest please contact us prior to your appointment and we can arrange a convenient time for you.
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Are the gowns made to measure?The gowns are not made to measure, they come in standard sizes. Although we do take some measurements theses are purely for us to work out which size to order you in.
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Do you do plus sizes?We have a wide range of sizes within the shop for you to try, ranging from sizes 8- 28. Most of our designers sizes range from a UK 6 to a UK 30, with only the odd few gowns not available in sizes 24-30.
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How does Payment work?Full price gowns:
We ask for 50% of the price of the gown when ordering and the remaining 50% will be due when your gown arrives. If you wish you can make full payment for your gown when ordering.
Alternatively you can set up a payment plan, where you can pay four equal instalments over the next four consecutive months from the order date.
Sale gowns:
We ask for the full payment on sale gowns, however if needed, we can come to an alternative arrangement.
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Can I purchase a wedding dress online?We are happy to send your chosen gown to you. If it is not suitable you are able to return within 7 days for a full refund. Courier charges will apply.
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How long will my gown take to arrive?On average gowns usually take between 3-5 months to arrive. Occasionally these times may differ. We advise a six month ordering time to allow time for alterations.
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How will I know my gown has arrived?As soon as your gown arrives we will contact you to let you know. We ask that you come in within 7 days to try on your gown and pay any outstanding balance.
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Will you store my gown for me?We do offer a storage service, fees may apply.
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Will my gown need altering?Usually your gown will need some sort of alterations to ensure a perfect fit for your body.
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Do you offer an alterations service and are they an additional cost?We can book you an appointment with an independent seamstress either in our shop or in her studio. You will deal directly with the seamstress after your first fitting, and all payments will be made directly to her.
Please note that the cost of your alterations will vary depending on the gown and the alterations needed. This is something you can discuss on your first consultation with the seamstress.
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Will you steam my gown for me before the big day?We offer a free steaming service to our brides who purchase a full price wedding gown. If you purchased a sale gown or purchased elsewhere and wish to have it steamed there will be a charge of £20.00 – £50.00 depending on the size of your gown.
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Do you offer a cleaning service?No, we do not clean any wedding gowns.
